Microsoft has added new features aimed at frontline workers that use its Teams workstream collaboration app, including a new “walkie-talkie” feature.
With 200 million monthly active users on Office 365, Microsoft has been expanding its focus on workers in the hospitality, manufacturing and retail industries. Many such employees have been underserved by IT in the past, the company argued, even though they’re the first point of contact with customers or products.
Microsoft and others such as Google and Facebook, with its Workplace enterprise social network, see a lucrative – and relatively untapped market – in frontline workers. Microsoft notes there are some two billion people worldwide now in service- or task-oriented roles.
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