Easier Way to Submit Tickets

By January 3, 2017July 9th, 2017Blog, Newsletters

onetwothreeSubmitting a Trouble Ticket is now just as easy as 1, 2, 3……

With 3 simple steps you can have anyone in your organization produce a ticket and get us working on the issue.  Although some clients prefer to have a designated Point of Contact to issue all tickets, we are encouraging use of our new ticket submission system to all our Managed Service “Absolute Care” Clients.  Just another way our team is constantly developing and implementing ways to make your Technology more friendly and productive.  So whether you decide to Email Us, Call Us by Phone, Instant Email us.. (Using helpdesk@absolutecentral.net), Use our “Green” Desktop Icon (A.K.A. Support Assistant Icon), Logon to your Client Portal at htttp://www.absolutecentral.com, or just walk into our Brick-n-Mortar Shop We will be waiting to address your Technology Needs.

Starting January 1, 2017 we are officially kicking off our New Improved Managed Services Platform, and Upgrading all clients Free!

Here is a simple walk-through for one of the many improved products FREE to all existing “Absolute Care” clients.  We will also be sending all clients an email copy to make sure they have the resources needed for faster service delivery.

Starting in December in preparation for the upcoming New Year, team Absolute Care will be deploying a new method to submit and help YOU our valued clients.  (And its really easier) here’s a taste of upcoming changes and improvements. New Desktop Icon, Easier Access Right from your Workstation: Check it out!

 

STEP 1:  The Above Example Shows our “Green” Icon.  Just right-click it to “Submit a Ticket”

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STEP 2:  “Click Submit a Helpdesk ticket” its Easy!

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STEP 3: “Click Submit a Helpdesk ticket” its Easy!

 

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“Go ahead and generate a test ticket!” just write/label “TEST” on it… so we know not to send the Calvary 🙂
Thanks.

Team Absolute Care,
Specializing in your IT Care

 

 

Robert Crossland

Author Robert Crossland

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